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North Texas Orthodontic Associates is committed to the perfect patient journey. Dr. Donald Copenhaver, Dr. Raamis Hirani, and our team deliver the highest quality orthodontic care with superb customer service in a caring environment. For us, providing the highest quality of care comes easy. It comes across in our actions and is reflected in our patients’ smiles.
Dr. Copenhaver and staff were excellent and always created a welcoming environment! I started Invisalign before Covid Restrictions, but the staff did a great job communicating new procedures and making sure I was still taken care of throughout the past couple of years. I might not wear my retainer, just so I'd have to go back and see Dr. Copenhaver and the staff. Wonderful people to work with!
9 months ago
Best orthodontics ever. Dr. C is great and have a love for his patients and staff. The techs and frond desk are awesome. This office is 20 stars
3 months ago
Excellent service as always. My kids and I got out braces there in 2006. Went back again yesterday to get my retainers. Thank you Amanda and everyone for the excellent service you guys provided.
6 years ago
Dr. Nurko is wonderful. 2 rounds of braces for my child (7+ years), and his teeth look great! No complaints about him, he's kind and patient and relates very well with his patients. The office manager is great, she makes people feel very welcome and always makes a point to say hi each time you're in. Scheduling urgent appointments is a joke though, and if something breaks, trying to arrange anything for same day (Even if they are in pain or uncomfortable) - does not happen very easily and it is a highly frustrating experience. With the amount of money spent, and multiple locations, if someone says their mouth is in pain and they need something fixed asap, you should fit the patient in.
5 months ago
Hello I’m coming back to update my review. I may be the only one that has had the worst experience with the (Staff) . Dr. Nurko is absolutely amazing . My daughter dentist since she was 4 years old referred us to NTO and gave me Dr. Nurko card . I waited over 10 years plus for my daughter to be able to see a orthodontist for her teeth. Our first appointment was great . Did X-rays and came up with a plan for her . Her balance was over 5k . I’m single mom and the monthly payments were high . So Months past by and I wasn’t able to make the monthly payments due to personal/ financial reasons. I spoke with the lady Jane who Is over accounting . She was trying to say they can’t help me at first . But she did . After I explained myself again . At that point I was so upset. Seem like I been getting discriminated against because of my race , the way I speak , I’m very. Strong and have confidence. I ask a lot of questions when I’m concerned or when things don’t feel right . Even my daughter feel the energy is weird especially at the Plano office. I’m aware of my rights and I’m around of being treated with respect no matter the circumstances. I write this letter because I want others to know that staff / front end of this company doesn’t care too much for African American. I have more I will write but I feel like me and my Daughter are not part of the family NTO have . I understand it’s a business but it’s about how you make others feel when their down .