Swanson and Associates Family Dentistry Inc.

I have been going to Swanson Family Dentistry for years. Dr. Swanson is extremely professional, personable and caring. On several occasions after having had some more extensive procedures done, Dr. Swanson has called me at home to check on my progress. Dr.Swanson explains in detail what he will be doing beforehand. The staff is friendly, knowledgeable, helpful and easy to work with. I have referred several family members to the practice and they have been pleased as well. I have had regular cleanings, cavities filled and the most recent procedure was a dental implant and was pleased. Dr. Swanson has excellent outside resources available if he needs to refer a patient to another specialist for work. I would recommend Dr. Swanson and his staff without hesitation.

After my dentist, of 39 yrs. retired, I needed to find someone new. I am SO thankful I found Dr. Swanson. I appreciate his conservative approach. He is thorough, kind & professional. Hannah, is exceptional & I always love having her for my cleanings. Everyone I have come in contact with, other dentists, front desk staff & hygienists have been extremely helpful & friendly. I can’t say enough great things about this place.

Swanson Family Dentistry is top notch! I have always had a great experience with them. They are extra patient with kids to ensure they do not develop a fear of the dentist. They provide exceptional customer service, appointment reminders, and the facility is very clean/well maintained. If you’re looking for a dental office, you cannot go wrong with Swanson!

I have gone to this dentist my entire life, but it is time for me to look elsewhere. The last time I had a cleaning I was on the cancellation list. They called me and said they had an appointment the next morning open up, asked if it would work. I quickly adjusted my schedule and confirmed the appointment. When I showed up the place was packed. I didn't get called in until 10 minutes after my appointment time. The cleaning goes well as always, I'm just waiting for the dentist to swing by and do his checks on everything. After sitting there for 15 minutes making small talk with the hygenist, I ask them to check with the doctor as I need to get to work. After 30 minutes of just sitting in a chair I told them I was late for work and needed to leave shortly. They suggested that I just leave then without seeing the doctor, and since I was already out of time, I left. They gave me a $5 Starbucks card on my way out the door, but the audacity to call me in on a cancellation list to then CLEARLY be overbooked, take twice as long as it should, and not even see the dentist.... ridiculous. Don't get me wrong, I've never had any issues with the hygenists or doctors themselves, but scheduling appointments and the waits during the appointments have just gotten worse and worse over the last 5 years or so. I grew up with Dr. Hartley and he will be dearly missed... no issues with Dr. Swanson, but I can't schedule a wildcard 2 hour dental cleaning. Please for the sake of your patients, stop overbooking yourselves.

I have enjoyed my experiences at Swanson Dentistry; until today. I have been fighting a respiratory problem, especially continually coughing. I have a 3pm Dr. appt. today to get it checked out. I also had a 12 noon dentist appointment for my 6 month follow up. Because of my constant coughing, and unsure of my condition, I called Swanson early this morning to cancel my appointment. After cancelling and explaining why, the receptionist told me I would have to pay a $35 fee for not giving them a 24 hour notice. I told her I had never heard of this policy, and she told me it was new because so many people were cancelling their appointment. I said, “so you’d rather I come in and cough on everybody?” She replied, “that’s the policy.” “ I can ask Dr. Swanson about it.” I told her not to bother. $35 is not the problem. It’s the principle of the issue. It’s the fact that I was never informed of such a policy. I write this to make all of you aware that this could happen to you as well. Or, if you’re sitting in the waiting room and someone is constantly coughing or sneezing, it’s probably because they couldn’t afford a $35 fee. That makes no sense at all. I would normally give five stars for the care I received, but this, in my opinion, does not deserve a 1 star rating. Extremely disappointed. As a follow up to this review, I was diagnosed with CoVid two days after I wrote this. Perhaps the office should be a little bit more sensitive to patients who are truly sick. I’m sure, after reading this, they will be glad I cancelled my appointment.