Metrowest Oral Surgical Associates

I had two wisdom teeth taken out a few weeks ago. Dr. Ouano did an amazing job and even took the time in the evening to call and check in. My recovery was so easy. I highly recommend this office for any oral surgical needs!

I was so impressed how professional they were, the staff was so kind and helpful. Dr Ouano was so nice and actually called me after to see how I was doing. Who does that nowadays!! They do💜

I would give them one star but I give them three because the staff was very friendly, kind, and courteous. They seemed to care about my well-being, and they also gave me a veteran discount. The problem I had was their oral surgeon. I had to go in there for an emergency extraction because I had an infected tooth. My teeth are not the greatest. I always had healthy, perfectly aligned teeth, never braces, and got a lot of compliments from dentists, for many years. I got my first cavity when I was 23, got it taken care of, and have not received another one for 6 years. Ever since then my teeth have began to deteriorate and I was never able to afford dental visits, since most jobs I had did not offer dental insurance, and I lived paycheck to paycheck. My self-esteem went pretty low as a result, and I pretty much gave up trying to take care of my teeth because no matter what I did they kept rotting. When I lived in Montana I started (fearfully) seeing a dentist, when I started getting infections. At 34+ years of experience he had perfected the art of tooth extraction. He would make sure that I was numbed up, to the point where I literally would not feel anything, other than maybe my jaw joint being pulled on a little bit and he really put my faith in dentists to the highest. At Metro this dentist helped me to lose my faith again. She was aggressive and had sort of a snarky attitude. She numbed me up the proper way, with the first injection, but instead of waiting for it to set in, before giving me an injection by the infected tooth she went right for it, immediately, and it was extremely painful. Then she made a comment about how I would not have to go through that pain, had I have taken care of my teeth. "Just saying." She seemed almost angry when she said it. She didn't seem to inject me with enough to even really numb me up. She did wait between 15 to 25 minutes but I didn't feel numb enough. I mentioned that to her, so she gave me another injection, but instead of waiting for it to take effect, she proceeded to immediately start removing the tooth, and it hurt so bad, that I may as well have not been numbed up at all. It hurt to the point where I requested to just stop, and proceed with an antibiotic treatment, to try and kill the infection before extracting the tooth. She seemed fine with that but she only supplied me with a week's worth of antibiotics, which the previous dentist I had seen, in Montana, had given me a 3 week supply. The second I have fear returning to a dentist office is the second I know that something is not right. I will not be going back.

Disappointed. I was referred by my primary dentist. I spoke to a receptionist and gave my insurance information over the phone. I filled out the online registration paperwork that was sent to me including attaching a picture of my insurance card prior to my scheduled visit. I confirmed the amount of my financial obligations so that I would be prepared at the day of the visit. I arranged for childcare for my little one. I arranged a ride to and from the appointment. I fasted and went without breakfast as requested. I arrived at my appointment 15 minutes early as requested. I was sitting in the waiting room waiting for my name to be called when the receptionist called me back up to the desk and very politely and apologetically told that they did not accept my kind of insurance and I would have to pay for the scheduled procedure out of pocket if I wished to continue. WHY did I go through all of the registration paperwork and phone call questions if NO ONE was going to check the information prior to my arrival! A whole day wasted and had to leave with the same issue I came to have addressed. Very upsetting. Would be only one star except for the fact that the receptionist tried to be kind and sympathetic.

Female Dr. is quite rude and arrogant. Brought family member in for consult. Attitude was dismissive and sanctimonious. Found out through orthodontic community that she is known for her poor demeanor. Typical NY attitude. If you do go there, see one of the male doctors.