Dr. Michael Gastaldi DDS

This is by far the best dental Office staff and the most thorough and top of the line facility I have ever been to. Dr Michael Gastaldi explains your issues thoroughly and if need be, the specialist you need, comes to his office for your services under his supervision! He is at the Top of his field and I would highly recommend him! Vicki and Eleanor at the front desk are accommodating and efficient in every way and Marie DeCarlo is the best hygienist ever!!

1) The first desk receptionist has a no-can-do attitude about doing her job and verifying insurances. (through my insurance I get 2 cleanings a year, with the exception of pregnancy. Pregnant women get 3 cleanings.) She told me my insurance would not cover the cleaning, also that she has never heard of this kind of thing AND that she would have to ask someone else because she's never heard of this. I called my insurance to verify my information was correct, and returned to the desk to inform her YES pregnant women do get a third cleaning. However, with her NO CAN DO ATTITUDE, she proceeded to tell me that I was not due and my insurance wouldn't cover it. Even after I told her it would she did not want to schedule an appointment. I had to reiterate several times that it would. In my opinion, why do you have someone at the front desk dealing with insurances if they don't know anything about the insurances they work with on a daily basis. 2) My husband and I have both had work done here and our experience was poor. They work extremely fast, which makes me wonder if I even got a good clean? And our teeth are VERY sensitive from work that was done months ago. All I had was a cleaning from them and somehow they managed to mess up my teeth. MILITARY: STAY AWAY FROM THIS DENTIST.

IT'S TRUE! Not only does this place butcher teeth, but this guy keeps charging my insurance for random stuff that he never did to me! Insane how fraudsters like this can get away with that.

I had a very unpleasant experience. I went there for the first time with my two children ages(1 and 4 years old) and I am also expecting. I called yesterday to verify my insurance was excepted and was told it was. When I got into the office the woman at front desk was not welcoming at all. After fillling out paperwork and giving it to her I asked if she needed my insurance as well and she stated yes. She then asked where my husband worked after receiving the cards after I told her she said she would have to call the number on the back of the card. She was not on the phone for more than 5 minutes to try and confirm the insurance was covered before stating they will not allow me to speak to a representative without the DOB which I provided to her(I am pretty sure I know my husband’s DOB). She then stated I needed to call. I am pretty sure it is the reception’s job to confirm insurance. No more than 2 minutes later a male walked in who she proceeded to kiss in front of myself and two children and then had him take a seat at the chair directly next to her at her at the front desk. She sat there for as long as I was on the phone doing nothing work related(I was on the phone for about 30 minutes) and she was not on an official break. After he was leaving she then stated let me see if she made any progress. Keep in mind this was 30 minutes later as she watched me struggle with keeping me kids occupied and make the call she was supposed to make. I confirmed my coverage but by this time I did not want to receive services from this facility sadly because the frontline staff was very inappropriate. I asked for my paperwork I filled out for my kids and upon doing this she asked what did they say. I simply told her do not worry about it because it was her job instead of entertaining her boyfriend. She then stated that it was my responsibility. I did not get to meet the dentist but he should know that your frontline represents you and this woman was a poor representation of his facility.

they charged my insurance for services i had 3 years ago.....talk about fraud!!!! dont ever go here they deserve 0 stars .......again was sent a bill for service i had a year ago ....not sure what is going on but get your billing department on track. front desk girl is rude and should not be in front dealing with patients she should be in the back away from people dont ever go here!!!!!