Bridle Trails Family Dentistry, Kirkland

I switched to Bridle Trails Family Dentistry several years ago when a friend recommended Dr. Nomi. Recently, Sarah cleaned my teeth so thoroughly and comfortably that I felt she deserved this post. Sarah answered all my questions and corrected some of my routine care methods that were actually damaging my teeth. I would never have known had she not asked me about my daily dental care. I highly recommend Dr. Nomi and his team. They are attentive and so well trained.

Always had a great experience with this clinic. The doctor was quick to resolve an issue a different doctor missed, and I felt the doctor was very trustworthy and never suggested any unnecessary procedures.

What more can you ask from a dentist, seriously. I mean c’mon, they even text you afterward making sure things look and feel good! I’d you’re looking for a dentist, they’re your people!

Dr Nomi has been seeing my entire family for some time. He fixed fillings done badly by a different dentist for free. He has a friendly team of helpful people. He saw my father who was in from out of town on very short notice to re-glue a temp crown that had fallen off (done by a dentist from out of town). Listens to my feedback about how to deal with my dentist-resistant children too.

My experience with this father and son dental practice has been a nightmare. After x-rays and an exam, I was told I needed a crown. We proceeded. The dental assistant who placed the temporary crown was frustrated when she couldn't attach it quickly and became painfully rough and aggresive. I had to stop her 3 times due to the pain. The following morning, the temporary crown fell off the tooth. I went in and showed it to the dental assistant who spoke to Wesley Nomi when he arrived. She stated the temp had fallen off and he quietly responded, "Taking most of the tooth with it". I asked what could be done. Wesley Nomi stated he could crown the two adjoining teeth and place a bridge. All at my expense. I explained my concern regarding my experience with the assistant placing the temp crown and my concern that she had broken my tooth. I would have gladly paid a portion of the repair work, but not the full amount he talked about. I then wrote to Russell Nomi, who agreed to meet with me. The contempt and anger he displayed was frightening and shocking. He told me he would do the necessary work at no charge, but only if I signed a legal document agreeing to never talk about what happened. A silence agreement, and legally binding. I have to wonder how many others there are, like me, who trusted this 5 star dental team but experienced problems. Are there a lot of patients who agreed to sign this document and indeed remain silent? I feel so strongly that this was a complete scam, I will now have a visibly missing tooth until I am able to pay for the work with another dentist.